Privacy Policy

1. Introduction

We at Total Stores are deeply committed to protecting the privacy and security of your personal data. This Privacy Policy outlines how your personal information is collected, used, and shared when you visit or make a purchase from our website.

By using the website, you agree to the practices described in this policy.

2. Personal Data We Collect

When you visit our site or make a purchase, we collect certain details to ensure a seamless experience:

• Account Information: Your name, email address, phone number, and encrypted password.
• Order & Shipping Details: Delivery address, billing details, and purchased products.
• Payment Information: Financial transactions are securely processed by authorized third-party payment gateways (like Fawry). We do not store credit card details on our servers.
• Automatically Collected Data: IP address, browser type, referring pages, and timestamp of your visit.

3. How We Use Your Information

We utilize your personal information for purposes including:

• Processing and fulfilling your orders, coordinating shipping, and sending order invoices or updates.
• Communicating with you regarding technical support, inquiries, or notifying you about your order status.
• Improving and optimizing our website layout and measuring customer engagement.
• Sending promotional campaigns and newsletter updates (you can opt-out at any time via the unsubscribe link).

4. Data Security & Protection

We implement advanced technical and organizational security measures to protect your data from unauthorized access, modification, or exposure. Sensitive data is protected using SSL encryption standard protocols.

Please note that no method of transmission over the internet is 100% secure, but we strive to keep your data fully protected.

5. Cookies Policy

Cookies are small text files stored on your device that help us optimize your user experience.

We use cookies to maintain items in your shopping cart, verify your session upon login, and personalize product listings. You may disable cookies in your browser settings, but it may restrict access to certain checkout functionalities.

6. Your Rights

As a valued user, you have complete rights regarding your data:

• The right to access and receive a copy of your personal data stored with us.
• The right to request correction of any inaccurate or incomplete details.
• The right to request the permanent deletion of your account and personal information.
• The right to withdraw marketing consent at any time.

To exercise these rights, please contact us directly via our Contact Us page.